Last updated 5 July 2026
These Terms govern your use of heysync.co and the purchase of Sync products. By using the site or placing an order, you agree to them. They are operated by Sync BV, Keizersgracht 123, 1015 CJ Amsterdam, Netherlands (KVK 12345678).
Prices are shown in euros and include applicable VAT. The price that applies to your order is the one displayed at checkout. We may change prices at any time, but changes do not affect orders already confirmed. We describe products as accurately as we can; minor variations may occur.
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. We may refuse or cancel an order, for example if a product is unavailable or a clear pricing error has occurred, and we will refund any amount already paid.
Payments are processed securely by Stripe. We do not store your full card details. You confirm you are authorised to use the payment method provided.
We offer free standard shipping. Orders are usually dispatched within 1–2 business days, with estimated delivery of 2–5 business days after dispatch. Delivery times are indicative and not guaranteed. Risk in the goods passes to you on delivery.
If you are a consumer in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. In addition, we voluntarily offer a 30-day money-back guarantee. To use either, email hello@heysync.ai; we provide a prepaid return label and refund your original payment method once we receive the product in resaleable condition.
Products benefit from the EU legal guarantee of conformity of 2 years and the legal guarantee against hidden defects, in addition to any commercial warranty we provide. These statutory rights are not affected by our voluntary guarantees.
Core features are free for life. Optional paid plans, such as Sync Pro, renew automatically for the billing period you choose until you cancel. You can cancel any time from your account; cancellation takes effect at the end of the current billing period, and the current period is not refundable except where required by law.
Sync devices can record conversations. You are solely responsible for using them lawfully, including obtaining any consent required in your jurisdiction and informing the people you record. You must not use Sync for unlawful surveillance or any purpose prohibited by law.
All content and software on this site remain the property of Sync BV or its licensors. We grant you a limited, non-transferable licence to use the site and app for their intended purpose only.
Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or unforeseeable losses, and our total liability for any order is limited to the amount you paid for it.
These Terms are governed by the law of the Netherlands, and disputes fall under the courts of Amsterdam. As a consumer, you keep the protection of the mandatory law of your country of residence. EU consumers can also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or refer a dispute to a competent consumer dispute body in their country.
We may update these Terms; the version in force is the one published here at the time of your order.
Questions about these Terms: hello@heysync.ai.